Digital Insurance Claims Platform

Project Summary

The Digital Insurance Claims Platform streamlines the insurance claim process by enabling customers to submit claims digitally, upload supporting documents, complete identity verification, and monitor claim progress directly from their mobile devices. By combining artificial intelligence, image processing, and secure mobile technologies, the application improves claim accuracy while reducing manual processing and operational overhead.

My Contribution

• Developed and maintained Android features using Kotlin and Java within an enterprise financial application.
• Implemented digital insurance claim submission and claim status tracking workflows.
• Integrated AI-powered face recognition for customer identity verification.
• Implemented image classification and OCR technologies to automate document validation and improve claim processing accuracy.
• Integrated backend services through secure REST APIs for claim management and customer information.
• Collaborated with product managers, backend engineers, QA engineers, and designers to deliver production-ready features.
• Investigated production issues, optimized application performance, and maintained high code quality through continuous improvements.

Technical Challenges

• Integrated AI-powered image classification and face recognition into a production Android application.
• Processed customer-submitted images while maintaining responsive application performance.
• Implemented secure document upload and claim validation workflows.
• Ensured reliable communication with backend systems throughout the insurance claim lifecycle.
• Delivered enterprise-grade Android features within a large-scale financial application.

Business Value

• Digitized the insurance claim submission process.
• Improved customer experience through mobile claim tracking.
• Reduced manual verification using AI-powered identity validation.
• Improved document processing through image classification and OCR technologies.
• Delivered a secure and scalable mobile solution for enterprise insurance services.

Core Technologies

• Kotlin
• Java
• TensorFlow Lite
• Optical Character Recognition (OCR)
• Face Recognition
• Image Classification
• REST API Integration
• Firebase Services
• Enterprise Android Development
• Collaborative Product Development